- You have 30 days from the time you receive your order to return your item for a refund or an exchange.
- Free returns are available for US customers/addresses ONLY.
- Only one (1) return label per order will be honored.
- Returns can take up to 10 business days to process after the package has been received by us.
- During holidays, processing of returns/credits/exchanges may take longer.
- Final sale items are not eligible for returns. (These items will be clearly marked as non-returnable).
- If your package was shipped in a poly bag, please reuse your shipping bag, it was made for it. Additionally, the postage reflected in the return label assumes the same shipping bag will be used. Substituting a box may require additional postage.
Failure to return merchandise without processing a request through this return request system, may result in the return being rejected and returned to you without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a processing fee for rejected returns.
International Returns: The customer is responsible for all duties, taxes, or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.