Returns + Exchanges
If you are not 100% satisfied with your purchase at theoandleigh.com, we will accept returns for a refund or store credit for items purchased on theoandleigh.com.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of receipt for a refund, exchange or a store credit. Products must be in the condition you received them.
Please note, Gift Cards, special priced & clearance items + where noted items are eligible for exchanges + store credit only. Refunds will not be authorized on these items. No returns are allowed for final sale items.
To request a return or an exchange, please follow these simple steps:
- Go to the Returns page by following the Request Return link at the bottom of every page.
- Look up your order. You will need your order/invoice number + the email address associated with that order.
- Once your order is found, you will see a list of items on that order. Select return reason + a resolution top for each item you are returning.
- Submit your request.
- After you submit the request you will be given the option to create your return shipping label. Follow the instruction to generate + print your label.
- Attach your printed label to your return shipment. It should be addressed to the following:
Attn: Online Returns
2311 S. Santa Fe Ave
Los Angeles, CA 90058
- Once your shipment is received you will be notified via email of the status of your refund/exchange/store credit.
- You can check on the status of your return at any time by going to the Returns page.
All refunds to credit cards will appear within 1-2 billing statements.
If you would like to expedite your exchange or reserve your replacement item, please reach out to customer service. We can process a new order + refund you when the original is returned.
Questions? Contact us via email or Call 833-300-0506
